This page sets out the legal framework that governs your use of 999n. Before you open an account or make any transaction — including bKash deposits or Bank Transfers — read these terms carefully. Access to 999n depends on your local law and the eligible regions we serve.
Jurisdiction-dependent access
bKash and Bank Transfer context
Account holder obligations
Third-party service boundaries
POLICY POSTURE
How Our Legal Position Works
999n operates under a framework designed to be transparent about what we do and do not commit to. Our legal terms are not a formality — they are the basis on which your account, your wallet transactions and your use of site content are governed. Where you use bKash to fund your account, the transaction is processed through that payment network's own terms in addition to ours; the same applies to Bank Transfer. We do not override the rules of those rails, and we do not accept liability for delays or failures originating within those networks. Every payment reference you receive — whether a bKash confirmation code or a Bank Transfer receipt number — is your record. Keep it. If a discrepancy arises, that reference is the starting point for any account review we conduct. Our policy applies to the version of the site you access at 999n. Cached or third-party-hosted versions of these pages are not authoritative. Availability of the platform itself depends on your local law and the eligible regions we serve at the time you access the site. We update these terms when our service changes; the date shown at the foot of this page reflects the current version.
bKash payment context
Bank Transfer reference
Account wallet terms
Eligible region access
Policy version date
POLICY SCOPE
What This Policy Covers and What It Does Not
Our legal terms apply specifically to the areas listed below. Understanding the boundaries helps you know which issues we can address directly and which fall outside our policy reach.
Account Access
Terms covering how you open, maintain and close your 999n account, including identity verification steps shown in your account dashboard. We govern these directly and can review them on request through our published support routes.
Wallet Transactions
All deposits and withdrawals processed through bKash or Bank Transfer fall inside our policy for the 999n side of the transaction. The payment network's own rules govern their side. We cross-reference your account record against the reference number you provide.
Site Content
Game content supplied by PlayStar, Pragmatic Play, Habanero, CQ9 and JDB is governed by each studio's own licensing terms in addition to ours. We do not modify studio rules, but we do set the conditions under which you access that content on our platform.
Third-Party Services
Links from 999n to external sites, tools or networks fall outside our legal scope once you leave our domain. We are not responsible for the terms, privacy practices or service reliability of any third-party destination we may reference or link to.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
Your rights under this policy are practical, not abstract. You can review the transaction history recorded against your account at any time by opening the account wallet section on 999n — this includes every bKash deposit reference and Bank Transfer record we have logged. If you believe a detail in your account is incorrect — your registered contact information, a transaction label, or an account status flag — you can submit a correction request through our support channel. We will review the record and respond through the same channel. You also have the right to ask us what account data we hold about you; submit that question in writing through the contact route shown in our support section. Requests are handled in the order they arrive. We do not commit to a fixed response window, but we do confirm receipt of every query. If you want to close your account, the option is visible in your account settings page; follow the steps shown there and contact support if you need assistance completing the process.
Review Your Records
Open the account wallet section to see every transaction logged, including bKash confirmation codes and Bank Transfer reference numbers. This is your authoritative record for any discrepancy query.
Correct Account Details
If a registered detail is wrong, submit a correction request via our support route. We cross-check the request against the account record before making any change.
Request Your Data
You may ask us what personal account data we hold. Send the request in writing through the published support channel; we confirm receipt and process it in the order received.
Close Your Account
The account closure option is in your settings page. Follow the steps shown there. If you encounter an issue at any step, contact our support team through the route published on the site.
LEGAL CONTACT ROUTES
Reach Us About a Policy Question
If a section of this policy raises a question you cannot resolve by reading the terms, use one of the contact routes below. We handle policy queries through the same channels as account support. Keep any relevant reference number — your bKash transaction code or Bank Transfer slip — ready before you contact us.
Live Chat
Open the chat widget on 999n while signed in to your account. State your query and your account reference so we can locate your record without delay.
Email Support
Send a written policy question to the support email address published in the site footer. Include your account username and the specific policy clause you are asking about.
Account Help Centre
The Help section inside your signed-in account lists policy documents and answers to common questions. Check there first — many queries about bKash deposit terms and Bank Transfer scope are answered without needing to contact the team.
HOW WE HANDLE DATA
Our Approach to Data, Cookies and Account Security
We handle account and transaction data with care because your bKash confirmation history and Bank Transfer records sit inside that data. Here is how we manage the key areas.
Data Handling
Account data — your registered details, wallet history and session logs — is held only for as long as required to maintain your account and meet the record-keeping obligations relevant to the eligible regions we serve. We do not sell account data to third parties.
Cookies
We use cookies to maintain your signed-in session and to remember your language and display preferences. You can manage cookie settings through your browser. Disabling session cookies will affect your ability to stay signed in on mobile.
Account Security
Access to your account is controlled by the credentials you set at registration. We do not ask for your password through chat or email. If you suspect unauthorised access, change your password immediately through the account settings page and contact support.
Policy Changes
When we update these legal terms, the revised version replaces the previous one at 999n/legal/. Continued use of the platform after a change is posted constitutes acceptance of the revised terms. Contact us through the published support route if you have questions about a specific change.
POLICY FAQ
Common Questions About Our Legal Terms
These questions reflect what account holders most often ask after reading our legal terms. If your question is not listed here, use the support routes in the section above.
Does 999n's legal policy apply in Bangladesh?
Access to 999n depends on your local law and the eligible regions we serve. We do not make a blanket legal claim for any country. Check the eligibility conditions shown when you attempt to access the platform from your location, and review your local regulations before proceeding.
What should I do if my bKash deposit shows in the app but not in my 999n wallet?
Locate your bKash transaction confirmation number and open a support query through live chat or email. Provide your account username and the reference number. We cross-check our payment log against the bKash record and update your wallet once the match is confirmed.
Can I ask 999n to delete my account data?
Yes. Submit a written data deletion request through our published email support route. We review the request, confirm which data can be removed under our retention obligations, and respond with the outcome. Some transaction records may need to be retained for a defined period under applicable rules.
Who governs the Bank Transfer side of my deposit?
The Bank Transfer network and your bank govern the transfer itself. Once the funds are confirmed on our end and matched to your account reference, our own terms apply to the wallet balance. Keep your bank transfer slip as your record in case a discrepancy needs to be investigated.
How do I know when the legal terms have been updated?
The current version date is shown at the foot of the legal page at 999n/legal/. We do not send individual notifications for every update. Check the page periodically, especially before making a large transaction or changing your account details.
Are the game studios covered by the same legal terms as my account?
Your account terms with 999n cover how you access game content from studios such as PlayStar, Pragmatic Play, Habanero, CQ9 and JDB on our platform. Each studio also operates under its own licensing terms for the content itself. Both sets of terms apply simultaneously when you play.